refunds
Last updated 4th November 2026. Short version: cancel any time, keep using the bundle until the end of the month you've paid for, and we won't charge you again.
How to cancel
Go to Manage subscription at the bottom of any page.
Enter the email address you subscribed with. Stripe will email you a sign-in link.
Choose Cancel subscription.
Or email grow@pivotworks.au with your company name and NetSuite account ID. We'll confirm within 1 business day.
What happens when you cancel
There's no minimum term and no cancellation fee.
The bundle keeps working until the end of the month you've paid for. After that, you won't be charged again.
When your subscription ends, please uninstall the bundle within 14 days.
Uninstalling may remove the fields and logs the bundle added to NetSuite, so export anything you need first. Your other NetSuite data isn't affected.
Refunds
We don't refund part-months if you simply change your mind. You will get a refund if:
we can't make the bundle available to your NetSuite account within 10 business days of your first payment (a full refund)
we stop offering a bundle (a refund for any paid time after it stops)
we charged you by mistake, for example after you cancelled, or twice for the same month.
Your rights under the Australian Consumer Law. Our bundles come with guarantees that cannot be excluded under the Australian Consumer Law. If a bundle has a problem, tell us. Depending on the problem, you may be entitled to have it fixed, or to a refund or compensation. Nothing on this page limits those rights.
How refunds are paid. Back to the card you paid with, through Stripe, within 5 business days of our approval. Your bank may take a few more days to show it.
Price changes. We'll email you at least 30 days before any price change. If you'd rather not continue, cancel before it takes effect. It costs nothing.
Something not right? Please contact us through our Help page before disputing a charge with your bank. We'll sort it out faster.